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Select your carrier and enter the tracking number. Includes hundreds of trusted locations; Drop off 7 days, early or late; Choose your retailer. Description. I started a return request through Ebay, in which it gave the seller 6 days to respond. Maximum weight and total dimensions (length + width + height of the parcel) as follows: Items sent with Parcelpoint (both drop-off and courier pick-up): Maximum 10kg and 120cm, Items sent with Australia Post: Maximum 22kg and 250cm. The returnId parameter is required to identify the return associated with the deired label… When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. If you have an additional order to return, create a new, unique return label. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. In the Orders tab, you can either buy postage labels in bulk or print labels individually. The printing was clear and colour matched perfectly.” Lovely Labels Purchase tracked return postage from your preferred carrier, then upload an image of the label to the return request. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. If you can't resolve the issue with the seller, you can ask eBay to step in and help. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Buy postage stamps, parcel & mail supplies, gifts, collectable coins & more. To return via the post, simply fill out your details below, attach the Australia Post label that came in your parcel and return through your local post office. Total rubbish, and most sellers are likely to say forget it, here's your refund, or a buyer will say forget it, here's your negative. A while back I had another return request but I was able to upload an ebay shipping label. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. If not, you should manually add tracking details to the return. Australia Post have now added “micro-cuts” to new issue stamps released in self-adhesive booklets. There is an option to 'upload your own label' 4. Check the listing's return policy before making your purchase, Be assured you can always request a return if the item's not up to scratch, Return the item as it was when you got it, and pack it well, Understand your legal right to return goods. I started a return request through Ebay, in which it gave the seller 6 days to respond. - All returns must be boxed and packed securely for shipping, in original packaging if possible. We recommend that you don't falsify information on the customs form because it's against the law. If an item is lost or damaged in transit, please refer to the terms and conditions of carriage with the carrier (see. Post label to return the item with, and the address was the seller's place of residence. Seller: adornbeautyau (1,117) 97.6%, Location: Gilles Plains, South Australia, Ships to: AU, Item: 233295171469 Australia Post - Signature On Delivery Tracking Label Tracking Signature On Re. Maybe it isn't your size. Creating shipping labels. These “micro cuts” within the stamp design already are present in the alleged “Priority” labels as many readers may realise.. Subsequent parcel delivery will then occur based on the postage services you have purchased. For details, read the Click the button above Click ’Get my return label’ above to get started. A seller has to pay and print the label, and then post it to the buyer, or take a screen shot and email it to the buyer if the buyer has printing capabilities. Australia Post/eBay flat rate satchels and boxes do not include postage. Whirlpool Forums Addict reference: whrl.pl/ReMT7j. Perfect. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. Choose from Australia Post and Sendle, with postage from $6.13. Since you're the recipient of the parcel, you'll be responsible for paying any customs, brokerage, service or duty fees. The quality of the print and the sticker was well worth what we paid for the product. 1. BillyBobBilly. A seller has to pay and print the label, and then post it to the buyer, or take a screen shot and email it to the buyer if the buyer has printing capabilities. You can create and print shipping labels from home with Shippo labels. : returnId: string: Required: The unique eBay-assigned ID of the return request. The seller's pre-approval applies to the costs of a drop-off label. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Start by choosing your retailer; Easily print your label online; 2. Ship it back. Before you post your parcels, you must generate and pay for postage labels via eBay. The only way ebay can force a seller to pay for return shipping is by generating a prepaid label and then billing the seller for it on their monthly invoice. When you send the item back, repack it carefully in the original packaging, and don't forget to include accessories such as remote controls or manuals. If you use an eBay return label, tracking details are automatically uploaded. Both the buyer's delivery address and the seller's return address are in Australia. The buyer has requested a return from their. If you're using a non-eBay label, the seller may have added the number for you. Refer to this about Return Post. Features - domestic. 3. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I went to Click and Send Australia Post and created a return postage label and posted it to the buyer via eBay. Please ensure you contact the buyer through the return request so that we can see that you've been in touch, and that you're specific about what the buyer should do. Here's how to get in touch with the buyer about returning the item: Important If you use an eBay return label, tracking details are automatically uploaded. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. Parameter Type Required? 3. Ebay tell me I need to '' Buy a return postage label from a postage courier, then upload it to share it with the buyer'' I'm being a bit thick, but do I need to go to the post office, ask them for a return postage label and then take a photo on my phone of this label? This buyer-side operation generates an eBay return shipping label for the buyer. ref: whrl.pl/ReMT7j. Full Member List Online Members Staff All Premium Member Groups The sender will be charged the COD fee and return postage upon collection, the post office will also provide you with a paper record to prove that you returned the item. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. Standard size items up to 22kg (max. Make sure you add the tracking details to the return request so the seller knows the item's on its way back. Check out our packing tips for sold items – they apply when you're posting something back, too. User #10423 15429 posts. How long do I have to send the item back? *we may be human, but we are still animals* Report Inappropriate Content. 3. With eBay Postage Labels, sellers can pay for their postage and print their Australia Post and Sendle postage labels, all on eBay. Shop today! I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. with the subject "Send the item back" for the date by which you should post it. Find more information about return postage. You can learn more about printing shipping labels on … The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Let them know that's what you're after when you start the return request. Is that only available for U.S. to U.S. returns? Something went wrong. The postage cost is added to your next monthly eBay invoice. Not all items on eBay.com.au are eligible for the eBay return label service. Returns via courier pick up and express returns are excluded. In most cases, the seller will issue your refund within three business days after receiving the returned item. If you don't give the buyer a way to return the item and eBay is asked to step in on the return, we may refund the buyer (at your expense) and let them keep the item. Get the best deals on Australia Post Shipping & Address Labels. Maybe it isn't quite what you thought. The seller sends off a special return mailing label to the buyer and which the buyer uses this return mailing label to send the item back to the seller at sellers expense. The seller decides whether they accept returns if you change your mind. Depending on the seller's return policy, we may put you in touch with them directly. If you stated you offer free returns, you'll have to pay. Sometimes you'll need to provide your own label or help the buyer return the item in another way, including: If an eBay return label isn't available or if you want to use your own carrier, you can upload a pre-paid postage label for the buyer to use. When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, … If you need help, get in touch with your buyer. Note: This information is general in nature and is not intended to constitute legal advice. *eBay’s labels platform offers postage prices lower than standard rates, except for Australia Post Rural rates. For more information, see our eBay Money Back Guarantee policy. I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. If you're paying, you have several options for arranging return postage, which we've outlined on this page. You're responsible for the cost of return postage, even if you don't offer returns. Australia Post is not going to ship the item back free of charge. If you haven't supplied your own return label, the buyer will need to fill out custom forms when sending the item back. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. Eligible Returns include only those returns processed through eBay’s online returns flow and for which seller and buyer use an eBay return label. 0 Kudos legarlu View Listings. they don't do what the seller said they would do), Don't match the seller's description or sample, Fail to meet other mandatory consumer guarantees under the, Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. View cart for details. View cart for details. Ask about this at the Post … You can choose whether to accept returns if a buyer changes their mind about a purchase. *This code only works for Australia Post parcels where you paid for the label online and printed it off. If a seller offers returns, it's very likely that they'll be happy to exchange an item for you (for example, a different size) instead of giving you a refund. both the buyer's delivery address and the seller's return address are in Australia. If you're using a non-eBay label, the seller may have added the number for you. Most purchases on eBay are covered by eBay Money Back Guarantee. Start your return . *we may be human, but we are still animals* Report Inappropriate Content. The buyer will be prompted to send the item back using the service selected by the seller, and the postage cost will be added to the seller's monthly eBay invoice when the label is scanned by the store staff or courier driver. We recommend using a tracked service for return postage. : returnId: string: Required: The unique eBay-assigned ID of the return request. Free delivery Australia wide. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. Australia Post dangerous & prohibited items The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). With our FREE and easy-to use software Avery Design & Print online, you can easily create your shipping labels. You can save time and money by printing postage labels for your sold items on eBay. Go to your Returns dashboard - opens in new window or tab and select View return details to choose how you'd like to have the buyer send the item back to you. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. 2. Warranty information may be included in the listing description, item specifics section of the listing or you can ask the seller using the Ask a question link on the listing. Drop off your parcel to a ParcelPoint Returns location (only if selected ParcelPoint), or to your nearest Australia Post office (only if selected Australian Post). 1 min article; Appeal eBay's decision about a return or missing item for buyers. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. Return by mail with Australia Post. Australia & New Zealand Ungraded Graded only Rest of World More My Trading My Active Trade Listings My Completed Trade Listings TSF Updates & more Charts; Trading Feedback; Search Members; Staff; News; Wikis; Guidelines; Member Lists . Please visit the ACCC website for more information about consumer guarantees and your rights. Ebay cannot generate international labels so even though the policy says all sellers are required to pay for return shipping, it ONLY applies to US sellers on domestic transactions. If the goods come with a warranty, the warranty documents should explain how you go about returning items under warranty – where you need to send them and who is responsible for the return postage cost. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. You technically need to use the red and white satchels, not the eBay branded ones (available forom the Aus Post shop online - both on ebay and their own website, and some Aus Post outlets), and they come in 500g, 3kg and 5kg sizes (you can print standard or express post labels and put whichever one on them). Please read the eBay Label Printing Delivery Terms and Conditions carefully as they will form a contract and this agreement is supplementary to the Australia Post Terms and Conditions. Maybe it's just not totally you. Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. Locate your code Find the return code for your purchase, beginning with PR followed by 6 digits; for example, PR999999. Go to My eBay and find the item in your Purchase history, then select Return this item. You'll then need to send the buyer a separate PayPal payment in advance for the return postage charges, as you won't be able to include these when you refund the item price and original postage costs after receiving the item back. and maybe that's what eBay want, no more fvf refunds. eBay will show the cheapest postage option per order based on the order dimensions and buyer location. It's no different with an item returned via Australia Post to a residential address, though. Report Inappropriate Content. Who covers the postage costs depends on why you're returning it. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods. And tape it to the correct address/zip code message 5 of 18 ( 3,093 Views ) Reply in facilitate! And express returns are excluded, are n't fit for purpose ( i.e allowed to a! 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