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20 2. Review all group bookings, with pick up if applicable, and if necessary, net them down to historical data. Transient Rooms and Arrival History. 6. Each account will have a single sales objective listed on their Blue Sheet along with the appropriate actions. 2. Discuss same day and month selling strategies. Once the group is consumed and paid, the DOS will send the approved copy back to the sending Sales Manager and retain a third copy for the records. Refer back to the Report to solicit customers for future business over the same time period. Accommodations (if needed) will be limited to a maximum of 2 nights, thereafter charged at 50% of the prevailing room rate. Guest History. Hotel sales and marketing: key trends and issues 1 1. Encourage training. Follow up research must be completed within one week. SCOPE: To be customer driven and provide a timely response to a customer s request. 12/2015 Table of Contents HISTORY... 3 MISSION STATEMENT... 3 ARTICLES OF INCORPORATION, Job Description Job Title: Case Manager/Customer Service Department: Operations Reports to: Operations Manager FLSA Status: Exempt Prepared By: Rod Smith Prepared Date: January 30, 2015 Approved By: Rod, The Porch Gift Shop Strategic Human Resource Plan Jessica Akers Bus 261 1 Page Organization and Strategy The Porch Gift Shop is a new business that has begun as a family owned organization. Written sources are references to rely on such as marketing books, hotel con-vention sales services, and operations. 3. Hidden costs will be avoided by pointing out any potential additional charges - porterage, taxes etc. I call these no-brainers because, although they require some thought and effort, there s nothing revolutionary, UNIVERSITY TRAVEL POLICY Effective immediately. Monitor current Signature shop tapes via the Voice Mail feature and evaluates strengths and weaknesses with the reservation Manager and staff. Approved by 07 May 2014 Sr. President s Club Executive Level Premier General Display the Proud, Imagine Grow Succeed Overview of the Job Are you a dynamic and engaging speaker? Other Department Heads are to be invited to participate as needed or on a rotating basis. If required, a meeting with clients and key staff members will be held prior to arrival to go over the group s details. 10 6. Review current week and 90 day forecast to keep team abreast of any swings in demand, positive or negative. 13. Customers will be more likely to return with the enticement of a reward. Shop your Reservation Office and participate with the reservation Office in shopping your CRO weekly. Target Accounts will take longer to cultivate and convert because they are presumably long standing customers of the competition. The Vice President of Sales & Marketing will be the liaison between Tecton/Desires Hotels and the field and will provide direction for the program. Was everything done in a timely manner in order to ensure closure of this business? The Sales Personnel are not encourage to undertake or accept the Sales/Projects that the Margins are below 10% unless it can be justified and agreed by the appropriate approving authority as per the item 28.6.2.4 or as per the SOP 27 - LOA (Item No.4). 10. Use as much real time information as possible. What Is This Field? To encourage and reward Hotels and individual Sales and Catering Managers for referring qualified leads to sister hotels. 350.000 (+ Bonus JobDesc SDM Toko lengkap) 10. SCOPE: To solicit and obtain pertinent information about our hotel, product, service and suggestions from our customer base. G. CHOOSE THE LOCATION You will need a setting in which the participants fell comfortable expressing their opinions. Revise the materials Flipchart, markers, nametags, etc. 36 SM-SOP-22 Pages 2 Date Issued: 6/1/97 Revised: 4/1/06 POLICY: ANNUAL BUSINESS PLAN AND QUARTERLY ACTION PLANS Effective Date: 7/1/97 All Tecton/Desires Hotels properties will prepare and submit an annual Business Plan (format submitted by Tecton) which will establish, in detail, the revenue goals and targets for the following year. Each property will be visited once per year for the purpose of conducting an audit by the Vice President of Sales and Marketing. Determine if rate increase had an effect on your conversion factor. 8. PROCEDURES: 1. Complimentary policy, cancellation attrition policy, deposit payment policy and rooming list deadlines will all be negotiated to meet both client and hotel needs and objectives. 7. Review all group and catering lost and turned down business from the prior week. 2. Performance Element: Compare. The various segments, Relationship Manager (Banking) Assessment Plan ST0184/AP03 1. The fourth part of SOP that explains procedures of one-stop shop sanitation services for a new entrepreneur to prepare the sanitation business. Definite groups and functions should be called to ensure maximum pickup and /or utilization. The inter- Rome was not built in a day after all. The employee s primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. Building Careers. With the exception of specially contracted and negotiated agreements, the setting of rates should be a fluid process with sufficient flexibility to act and react to current and future market conditions. 5. Are you properly staffed? 5. 10 Best Hotel Marketing Ideas. This recap is to accompany the month end report. It takes time to identify the participants, develop the questions, locate a site, invite and follow up with participants, and gather the materials for the sessions. List each Target Account on the Target Account Action Plan portion of your Annual Business Plan and through customer contact and dialogue; determine their potential or business levels currently being given to other hotels. PROCEDURES: 1. 5. The Director of Sales/Sales Manager will hold an exit interview with the organizer/decision maker for future business opportunities as well as an evaluation of the Hotel s performance for the current business. Examine denials/regrets by category daily to ensure that rate, inventory controls and availability are reflective of our strategy. If the hotel does not have automated REVMAX a copy of the Tecton REVMAX report must be distributed to all concerned departments and explained in depth particularly to the reservation and front office staff. Sales staff will greet customer at the front door upon arrival. 11 SALES COVERAGE SM-SOP-07 Pages 2 Date Issued: 6/1/97 Revised: 04/01/06 POLICY: Effective Date: 7/1/97 Overall sales coverage must reflect the goals and objectives documented in the Revenue Plan. Copious notes must be taken for the weekly meeting and kept for future referral and a copy must be sent ( or fax) to the Vice President of Sales & Marketing on a weekly basis. Gala Planning Kit. 6. WRITING A SUCCESSFUL REQUEST FOR PROPOSAL FOR ASSOCIATION MANAGEMENT SERVICES In this guide, I am happy to share with you what I've learned about developing a request for proposal (RFP) that will attract, Continuing Education Larimer Campus Community Partner Policies and Guidelines 2015 Welcome and Purpose Thank you for your interest in teaching with the Continuing Education Department at Front Range Community, Telephone Coaching Call Qualifying Presented By 1 Copyrighted 2012 Hospitality Softnet, Inc. The Bader Group, 1998,1999. This particular sector has been transformed over recent years, by advances in technology which in turn have changed consumer’s buying habits. Assistance will be given with external contacts,: i.e. 6. PROJECT ATTRITION TEMPLATE 2: EVENT ORGANIZER TIMELINE FOR EVENTS WITHOUT A SIGNED CONTRACT. To insure that all parties are following the same instructions, it is suggested that the hotel utilize a formalized briefing sheet to present to the agency outlining the project s objectives, target audience, special offer and benefits, validity and budget. Determine if closing controls were effective on a same day basis. Consult the programs with the Vice President of Sales & Marketing and the Franchise/Marketing firm representative. Ensure that acceptance submissions are sent on a timely basis to the appropriate office. Don’t allow your hotel or resort to turn a two-month crisis into a six- to nine-month business downturn because you laid low. The DOS and/or General Manager (with new DOS) is to conduct joint sales calls with new members of the sales staff during the first 90 days of employment. 6. Introduction Measuring and evaluating results will provide you and your associates with the vital information you need for making key strategic and tactical decisions prior to, at and after the trade shows, Report Office of the General Auditor August 31, 2011 Internal Audit Report for August 2011 Summary Three reports were issued during the month: Employee and Director Expense Reports Audit Report Quarterly, MANAGING YOUR EMAIL LIST Ensuring you reach the right people at the right time with a relevant message. 5 SM-SOP-03 Pages 1 Date Issued: 6/1/97 Revised : 6/1/2006 POLICY: RESPONSE TO CUSTOMERS Effective Date: 7/1/97 All inquiries will be answered within the same day of receipt. The GRC and Function Diary (manual or automated) must be reviewed in detail and audited weekly prior to the Sales and Revenue Strategy meetings. 32 SM-SOP-20 Pages 2 Date Issued: 6/1/97 Revised: 7/1/01 GROUP BOOKINGS Effective Date: 7/1/97 POLICY: A Group Room Booking will consist of 10 or more sleeping rooms a night (5 or more for limited) and will be handled by the Sales Office. On completion of the sales call, files (manual or in a sales automated system like Hotel Sales Pro or ACT) will be updated on points of discussion, follow up activity and date for next meeting. 30 SM-SOP-19 Pages 1 Date Issued: 6/1/97 Revised: 6/1/2006 POLICY: STAR REPORTS Effective Date: 7/1/97 TECTON Hotels will subscribe to Smith Travel Research s STAR Reports (STAR, Weekday/Weekend STAR, DaySTAR monthly and DaySTAR weekly). Introductory Questions Introduce the topic of discussion 3. Keep in mind that it is your objective to both maintain current production while growing the business either from diversion at the expense the competition or capitalizing on the account s future travel plans to your area. The Sales Office identifies Hotel s Key Accounts by market segment including Catering; those 20% of your customers who produce 80% of the business. 5. These areas will be highlighted for future audits to ensure compliance. 2. Think back, Job Title: General Manager FLSA Status: Exempt Reports To: Vice President, Operations Prepared Date: August 2004 General Manager Job Description SUMMARY: Oversees all aspects of Property Management in. It is a long, drawn-out process with a lot of record keeping and details to keep track of. 6. SCOPE: To obtain the names of companies doing business with our competition for future solicitation. The Hotel s Controller will review and approve the charges, accrue the commission expense to Group Travel Agent Commission and forward the backup to the sending Hotel s Controller for payment through payroll. 866.915.9465 www.delivra.com 2013 Delivra Professional Email Marketing Software and Consulting 2, FORDHAM UNIVERSITY OFFICE OF ALUMNI RELATIONS AFFINITY CHAPTER HANDBOOK Affinity Chapter Handbook Table of Contents Affinity Chapters Overview What is an Alumni Affinity Chapter?...4 How to Start an Alumni, North American Development Bank Bid Evaluation Procedures BID EVALUATION PROCEDURES TABLE OF CONTENTS The Bidding Process Introduction Preliminary Actions and General Concerns Contract data sheet Responsible. and subsequent payment of the charges i.e., credit card, check, cash etc. 3 FULL SERVICE HOTEL DEPARTMENT SM-SOP-01 Pages 1 Date Issued: 6/1/97 Effective Date: 7/1/97 POLICY: The Sales & Marketing function will encompass Group Room Sales, Reservations Sales and Catering Sales. Now is the time to invest in your company. Conducting Successful Focus Groups. 14. Saturday coverage should be assigned on a rotating basis. 5. Utilize the attached form to track all instances of lost business for both group rooms and Catering. Set up the mechanics in your PMS/GDS and Website to track the results. Then call us today (07) 5574 3213 or email santelint@intaconnect.net to find out more about how we can help you! This SOP is a prerequisite for starting a new business, which means in term of value stream this SOP is not part of the common Business Process Map cycle (filename: 04_SOP Business Plan.docx). STANDARD OPERATING PROCEDURES CONTENTS EVENT MANAGEMENT #1 OPEN #2 Banquet Event Orders (BEOs) #3 Daily BEO Meeting #4 Catering Gratuity and Service charge #5 Written Communications with Customers #6 Maximizing Space #7 OPEN #8 OPEN #9 OPEN #10 OPEN #11 Sales and Service Intensity Meeting #12 Catering Taste Panels for External … 40 SM-SOP-25 Pages 1 Date Issued: 6/1/97 Revised: 7/1/01 POLICY: SALES OFFICE AUDIT TECTON will conduct reviews and audits of the Sales Office annually. President Along with the responsibilities outlined in the chapter bylaws, the President: a. In early, Version 1.0 Developed for the Children s Learning Centers by: Table of Contents Introduction 3 Gala Timeline 4 Gala Planning Guide 5 Getting Started 6 Recruiting Leadership and Volunteers 6 Choosing a, A Sales Strategy to Increase Function Bookings It s Time to Start Selling Again! For each Key Account, conduct an in depth strategic analysis to determine their true, total revenue potential. 4. SCOPE: To ensure maximum productivity from the distribution systems and develop strategies to be implemented. 2. Generally, the treasurer is responsible for compiling and keeping, 1 SAMPLE SYLLABUS STUDENT LEADERSHIP PRACTICUM COMMUNICATION 339 Professor: Dr. Tara B. Perry Office Location: CF 285 Office Phone: 650-2202 Blackboard:http://mywestern.wwu.edu Class Time: Arranged Office, REQUEST FOR PROPOSAL MARKETING, COMMUNICATIONS & DESIGN SUPPORT July 28, 2015 INTRODUCTION Brand USA is a public- private not for profit organization created by the Travel Promotion Act of 2009. Client is to be advised of the next step and trace date will be established and followed up. 9. B. A copy of the report must be sent to the Vice President of Sales & Marketing on a monthly basis. 2 Q-OUTBOUND, PMS 295 PMS 348 Event Planning and Management Successful Events Create Lasting Impressions New Signature provides full-service event and destination management knowledge and expertise that draw on the, Request for Proposal (RFP) for Property Management System [Hotel Name Here] Owned by: [Owner Name Here] [Date Here] This template is provided for informational purposes only. As an example, the April STAR Reports will be sent by June The Director of Sales and General Manager should analyze the reports and comment on the Hotel s performance for the month, over the past 3 months and year to date over the past year in terms of REVPAR Index, Occupancy Index and Average Rate Index actual and percent change on the month end report. 6. Sales and marketing sofiar rahaman. When possible and if the information is available, the customer will be met at the front door upon arrival by the sales person. Follow-up points regarding the business discussed will be actioned with appropriate timetable for completion. An outside sales call/site inspection is defined as a face-to-face activity with a predetermined set objective. Communicating with others, working, To make this website work, we log user data and share it with processors. In the year 2011, The Imagery Hotel is targeted to contribute sales revenue of INR … 26 How can we improve Room revenue? 2. Coupled with this plan, each hotel will submit a Quarterly Action Plan using the Blue Sheet strategic selling process for Key/Target Accounts and focusing on future need dates and isolating those activities that must be undertaken to achieve the revenue objectives. All involved departments will be informed about the importance of the site inspection by use of the attached Site Inspection form. PROCEDURE: 1. Review each and every program offer from the Franchise/Marketing rep. firm head office. Start a Loyalty Program – Rewarding repeat customers with a discount or simple gift encourages brand loyalty. The Honorary Chair can be a working chair, and or just lends their, How to Create a Business Plan A formal business plan is important. This is What a Hotel Marketing Plan Usually Consists of: Before you download one of the sample hotel marketing plan templates that we have got for free, you should know what a plan such as that is usually made up of. Pricing may change at any time when warranted. 4. 5. 2. 27 SM-SOP-17 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 SITE INSPECTIONS Effective Date: 7/1/97 POLICY: Complimentary accommodations with meals (when applicable) should be offered to executives and planners responsible for site selection for group, volume transient and Catering business when requested at your hotel. 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